Shipping Policies and Delivery Time

ATTENTION WITH ORDER ADDRESSING

The store will arrange for the products to be shipped to the address requested by the customer. Therefore, to avoid any obstacles to the delivery of your order, we kindly ask that you be careful when filling in the address where you wish to receive your order.

ABSENT RECIPIENT

Please ensure that there will be someone at the address to receive your products. Our carrier makes up to three delivery attempts. If there is no one at the address to receive the order, the package will be taken to the nearest local collection point. In this case, the recipient must collect the package within 7 calendar days. If the package is not collected, it will be returned to the sender, and a new shipping fee will be required to send the order again.

All details relating to delivery attempts, as well as the address of the collection point where the recipient must pick up their package in case of absence, will be recorded in the order tracking. You can follow this on the carrier's tracking page using the tracking code provided by the store.

INCORRECT OR INCOMPLETE ADDRESS

The store is not responsible for incorrect or incomplete completion of the destination address for orders placed in the store. If the address provided is incorrect or incomplete, the package will be returned to the sender, and no further delivery attempts will be made to that address.

If delivery is not completed due to an incorrect address provided by the customer, the customer will not be entitled to a refund. A new shipping fee will be required to resend the product.

PROCESSING TIME

After your order is processed and payment has gone through our system, the following steps are: sorting, packaging, and shipping. This process usually takes about 1 to 3 business days. You will receive the tracking code via email to the address registered with your purchase within 7 working days after processing your order.

DELIVERY DEADLINE

The estimated delivery time is between 15 to 35 business days after the order is dispatched. However, factors such as delays in customs clearance, postal strikes, weather-related delivery issues, or areas with delivery restrictions may cause delays in delivery. National holidays may also add extra days to the delivery time.

The maximum guaranteed delivery period is 60 working days. If the shipping method is incorrect, the customer may be required to collect the product at the nearest local collection point to their residence.

If the address is not filled in correctly, the product may be returned to the sender. We ask that you exercise extra attention when filling out the address. If there is an error in filling out the address and the product cannot be delivered, the responsibility lies with the customer.

IMPORTANT NOTES

All imports are subject to customs bureaucracy or taxation. If you receive any additional charges for your order, we will take responsibility.

Products are always delivered via a tracked postal service. However, in some cases, such as when the recipient is absent, in a region with limited delivery options, or other specific conditions, the customer may be required to pay extra fees. If this happens, please contact us within 48 hours, informing us of the amount paid to the carrier and attaching a copy of the taxation document. We will contact you to arrange reimbursement.

By making a purchase on our website, the customer declares that they are aware of and agree with all the terms and conditions described above.